Every business strives to build the most efficient, effective, compliant processes. Employees at all levels roll up there sleeves and do their best. But as we all know, sometimes we get so involved in the details, we forget to take a step back and look at the overall situation. VGC Solutions believes that improvements and enhancements can be found in every process and every method. Each situation, each process, is unique, and while YOUR business may be similar to the next person, it is YOUR business – it deserves individualized time and attention spent looking at your processes, your issues. It deserves an honest forthright evaluation and solution focused recommendations.

With 25 years of experience to lean on, VGC Solutions takes a unique approach to process efficiency, quality management, compliance enforcement and audits that allows us to service Call Centers in nearly any industry; however, we have specific interest and expertise related to:

PHARMACEUTICALS
Commercial Products, Consumer Products, Advertising, Marketing, Post Market Adverse Event Reporting, Comment and Complaint Reporting & Resolution, Direct Mail, Interactive Voice Response, Website Development and Data Collection, Regulatory Requirements, Standard Operating Procedures, Gxps, Co-Pay Programs, Patient Assistance, Consumer Goods

CALL CENTERS
Customer Service Centers, Boutique Centers, Commodity Centers, Retail Order Centers, Comment and Complaint Services, Pharmacy Help Centers, Insurance Services, Enrollment Services, Help Desk Services

HEALTHCARE
Healthcare Facilities, HIPAA, Insurance Services, Employee Assistance Programs, Mental Health Services

VENDOR SERVICES
Direct Mail Services, Interactive Voice Response Services, Web Services, Data Collection Services, Fulfillment Services, Data Entry Services, Data Retention Services, Data Protection and Security Services.